Advanced Care Surgery Center is committed to respecting patient rights and maintaining transparency in all aspects of care. Patients have the right to access their medical records and to raise concerns or file complaints related to services received at any Advanced Care Surgery Center location.
Patients may request copies of their medical records in accordance with Texas law and HIPAA privacy regulations. All requests are handled securely and confidentially.To request your medical records, please contact our Medical Records Department:
Please allow reasonable processing time for medical record requests as permitted by applicable laws.
Advanced Care Surgery Center encourages patients to discuss concerns directly with our office whenever possible. Open communication often allows issues to be addressed quickly and effectively.If you prefer to contact an external licensing authority, you may reach out to:
Complaints may be filed directly with the Texas Medical Board or discussed with our office for guidance on appropriate next steps.
Advanced Care Surgery Center operates multiple locations across Texas and follows strict standards for patient safety, privacy, and ethical medical practice. Patient feedback is taken seriously and used to improve care quality, communication, and overall patient experience.
